Your account’s security depends on settings you can enable right now.

Go to Profile → Security and enable:

  • Biometrics: use fingerprint or face recognition to open the app and confirm transactions.
  • Two-factor authentication: an extra code for sensitive operations.
  • Auto-lock: the app locks when minimised.
  • Login alerts: we notify you whenever someone signs in from a new device.
  • Reduced limits: lower your daily limits to what you actually use.

Your six-digit passcode

  • Don’t use birthdates, sequences (123456) or repetitions (111111).
  • Don’t reuse it on any other service.
  • Change it if you suspect someone saw it.

Change it from Profile → Security → Change passcode.

Linked devices

Under Profile → Security → Devices you’ll see every device with access to your account. Review it periodically and sign out any you don’t recognise.

Signing out a device is immediate and forces full verification to log back in.

What we will never ask for

  • Your six-digit passcode
  • Your card PIN
  • Your card security code
  • Codes sent to you by SMS
  • That you install remote access apps
  • That you make a “test” transfer or one “to validate your account”

Nobody from Fintech Ejemplo will ask for these. Ever. Through any channel.

Official channels

We only respond through in-app chat and our official email address. We don’t provide support via WhatsApp or social media direct messages.

If someone contacts you through another channel claiming to be from Fintech Ejemplo, it’s a scam.