You can update most of your details from the app. Some require additional validation.

Details you can change yourself

  • Email address
  • Home address
  • Profile photo
  • Your CVU alias

Go to Profile → Personal details, tap the field and save.

Changing your email

  1. Enter the new email.
  2. We send a confirmation link to the new address.
  3. Confirm from that link within 24 hours.

Until you confirm, we keep using the previous address.

Changing your mobile number

For security, this change requires:

  1. Verifying your six-digit passcode.
  2. Receiving a code on the old number (if you still have access).
  3. Verifying the new number with an SMS code.

If you lost access to the old number, contact support with your DNI at hand.

Details you cannot change

  • First and last name
  • Date of birth
  • DNI number

These come from your ID document. If there’s an error or you legally changed your name, contact support with supporting documentation.

Security hold

After changing your phone or email, we apply a 24-hour hold on outgoing transfers. This is an anti-fraud measure and cannot be skipped.