You can close your account at any time, free of charge.

Before you close

  • Withdraw your full balance. We can’t close accounts holding funds.
  • Cancel subscriptions or recurring charges tied to your card.
  • Download your statements if you’ll need them. Access is lost after closure.
  • Check you have no open card disputes.

Steps

  1. Go to Profile → Settings → Close account.
  2. Select a reason (optional, it helps us improve).
  3. Confirm with your six-digit passcode.
  4. You’ll receive a confirmation email.

What happens next

  • Your CVU and alias are disabled immediately.
  • Your cards are cancelled.
  • We retain your transaction records for 10 years, as required by regulation.

If you change your mind

You have 30 days to reactivate by contacting support. After that, closure is permanent and you’d need to create a new account.

Accounts with leftover balance

If a balance under ARS 100 remains that you couldn’t transfer, contact support and we’ll process it manually.