The physical card lets you pay at merchants and withdraw cash from ATMs.
How to order it
- Go to Cards → Order physical card.
- Confirm your delivery address.
- Confirm the issuance fee: ARS 4,000. Waived on Plus accounts.
Delivery times
- City of Buenos Aires and Greater Buenos Aires: 5 to 7 business days
- Provincial capitals: 7 to 10 business days
- Rest of the country: 10 to 15 business days
Track the shipment from Cards → Tracking.
Receiving it
Delivery requires the account holder to be present and show their DNI. It won’t be handed to third parties.
If you’re not in, the courier leaves a notice and attempts delivery twice more. After three failed attempts, the card returns to us and you’ll need to order again (with a new issuance fee).
Activation
- Go to Cards → Activate physical card.
- Scan the code in the envelope or enter the last 4 digits.
- Set your 4-digit PIN.
The card doesn’t work until you activate it.
Changing your PIN
From Cards → Settings → Change PIN. The change is immediate and doesn’t require visiting an ATM.
If it didn’t arrive on time
Check tracking first. If it shows as delivered but you didn’t receive it, report it immediately from Cards → Report delivery issue. We cancel that plastic and issue a new one at no cost.
Expiry and renewal
The card expires after 4 years. We send a replacement automatically 45 days before expiry, free of charge, to your registered address. Keep your address up to date.