The vast majority of transfers credit within seconds. If it didn’t arrive, check these in order.
1. Check the status in the app
Go to Activity and find the transaction. Possible statuses:
- Sent: it left your account correctly.
- Pending: still processing. Wait up to 30 minutes.
- Rejected: not executed. The money never left your account or has already returned.
- Returned: the destination institution rejected it and funds came back.
2. If it shows as Sent
The money left our side correctly. Ask the recipient to:
- Refresh their app or close and reopen it
- Check their activity list, not just the visible balance
- Confirm the CBU/CVU they gave you is correct
3. If it’s Pending for more than an hour
There may be a payment network delay. Contact us via chat with the transaction number.
4. If it shows as Rejected or Returned
The money returns to your account automatically. Timing:
- Immediate rejection: instantly
- Return from the destination institution: up to 48 business hours
If 48 business hours have passed with no refund, contact us.
Common rejection reasons
- The destination account is closed or disabled
- The amount exceeds the recipient’s receiving limit
- The CBU/CVU has a wrong digit and matches no account
- The destination institution had a service outage
What to tell us
Have the transaction number ready (open the activity item to find it) plus the approximate date and time.